TrainingsTopics

Diversity, Equity & Inclusion (All-staff foundational course)

This course is relevant for employees at all levels of your

organization. It’s designed to allow all learners to gain insights

into the perspectives and realities of individuals with identities

that are different from their own, and learn about how others can

experience the same workplace in very different ways. They will

be asked to make choices and will have opportunities to practice

what they are learning throughout the highly interactive and

relatable scenario

Managing Diverse Teams Managers need inclusive management

practices that help create a culture of belonging where everyone

can thrive. In this course, you'll hear from people sharing their

own experiences with workplace diversity and watch relatable

scenarios to help you think about these issues. This course also

includes interactive exercises for managers to practice.

Created in collaboration with Littler, the world’s largest labor

and employment practice, this course exceeds all state, federal,

and EEOC requirements for anti-harassment compliance

training. Available in compliant, state-specific versions for

California, Connecticut, Delaware, Illinois, Maine, New York,

Washington, other US states, Multi-State, Puerto Rico and

Canada

This bullying training is designed to help you stop abusive

behavior and maintain respect and good manners among your

employees. The constant bullies they create—and the way their

harmful activities tend to build over time—not only damages the

individual targets of their behavior but also the workgroup as a

whole.

This abusive conduct course addresses both subordinate and

supervisor bullying with a practical, solutions-oriented

approach. What do you do if you’re the supervisor or manager

of a problem employee? What if you are the target of bullying

behavior, yourself? Or if you are accused of acting like a bully?

The employee version of this video details the ten warning signs

of workplace violence, as seen from the employee’s perspective.

The manager version provides supervisors with additional

content, such as how to hold information-gathering meetings,

confront an aggressor, or terminate a problem employee.

While acknowledging common sources of conflict, this

entertaining video provides eight specific and reliable skills that

help you put aside your differences, control your emotions, and

move forward.

It's easy to get sidetracked by coworkers, cell phones, other

customers, and a hundred other things. Good listening skills are

essential for meeting customer needs—and ensuring a positive

experience with your organization.

No matter how long you’ve been using email, you’ll learn some

very important guidelines in this video—guidelines that will

protect you from catastrophes and ensure your messages are

professional, every time.

Social media is everywhere — including our workplaces. While

it can serve useful business purposes, it can also open the door

to hackers, circulate rumors and abusive comments, create

public relations nightmares, and be a real drag on productivity

Use this best-selling video to learn how to run a meeting well,

and set a company-wide standard for meetings that reach their

goals—and end on time.

Ethical companies benefit from a reputable brand, loyal

customers, and a stronger bottom line. This ethical leadership

video will help your managers and supervisors behave ethically

themselves and promote a culture of integrity among all their

subordinates.

Ethics matter — not just big scandals, but the small everyday

decisions that add up, too. This pair of award-winning videos

follows four realistic scenarios that raise awareness, provide a

framework for ethical decision-making, and will help create a

company that all employees can be proud of.

Your business or organization wouldn’t exist without your

customers. This award-winning video uses humor to show

employees that being good at customer service (and taking pride

in their work) is not only a job requirement but can be

personally satisfying as well.

This video uses humor to teach that excellent telephone

customer service doesn’t just happen. It requires dedication, skill

—and enthusiasm.

Angry customers hurt your company's image, disrupt your

workday, and cost your company business. Learn simple

communication techniques that will help employees resolve

disputes and calm angry customers quickly and professionally.

This interactive online course, featuring characters sharing their

workplace experiences, shows employees that they each have a

role to play in keeping the workplace safe and following your

organization’s site plan. Ensure you are taking the necessary

precautions to keep employees safe.

As your workforces adapt to the reality of work-fromanywhere,

help your supervisors and employees navigate challenges that

can arise in remote work settings now and into the future by

sharing these all-new micro-learning video modules and guides.

This video explains methods for controlling occupational

exposure and disposing of potentially contaminated materials.

And it offers specific emergency procedures to follow if an

exposure incident unfortunately occurs.

While not transmitted through casual contact, bloodborne

pathogens present a risk in just about any workplace. That’s why

it’s important to train all employees, not only those in positions

where exposure hazards are a routine part of their jobs.

Even if drug-free training is not legally mandated in your

business or industry, everyone benefits from raising employee

awareness on the impact that drugs or alcohol can have on your

workplace.

The widespread use and acceptance of alcohol and drugs in

society has had an impact on the workplace—and created

special challenges for managers. This course helps you meet

mandated training requirements and provides guidance for your

managers and supervisors.

Fire safety is the collective responsibility of every employee.

Unsafe behavior by just one individual can put everyone in the

building at risk. Use this video to raise awareness and teach

essential fire safety skills.

The OSHA Hazard Communication Standard (HCS) requires

that employees who work with potentially hazardous chemicals

receive information about how to use these substances safely.

Show your workers how to access critical information that will

keep themselves and their coworkers safe on the job.

This illustrated step-by-step video guide helps you set up your

computer work environment to maximize comfort and

productivity while avoiding long-term injury caused by

repetitive stress and strain.

You can’t rely on instinct when it comes to lifting properly. If

you don’t stop and think before you grab that heavy crate or

unwieldy piece of plywood, you can get seriously hurt.

Educate your staff on how to prevent transmission of the

seasonal flu, care for themselves and others, and recognize

danger signs that require urgent medical attention. Narrated by

Eric A. Weiss, MD, of the Stanford University School of

Medicine.

This overview of the Health Insurance Portability and

Accountability Act (HIPAA) introduces viewers to the who,

what, and why of HIPAA. It addresses the specific definitions

and rules that govern how health information is protected, and

when it may be used, accessed, or disclosed.

This detailed review of the Health Insurance Portability and

Accountability Act (HIPAA) provides administrators,

supervisors, and managers with the tools they need for

developing and reviewing their HIPAA privacy and security

programs.

This in-depth course on the HIPAA/HITECH Act breach

regulations provides detailed information for developing a

breach response plan. It includes scenarios that illustrate how

breaches typically occur, ranging from staff carelessness or lack

of knowledge to deliberate criminal acts that specifically target

health care facilities and plans.

Imagine if all your good managers become great leaders. Learn

how setting and subordinates determine which management

style is most appropriate for your situation.

Both newly promoted supervisors and experienced managers

could use help or a refresher on understanding their people and

knowing the right way to approach those tough challenges that

seem to come up on a daily basis in the workplace.

Overworked? Overwhelmed? You're not alone. Learn practical

tools for getting a handle on your workday and your employees.

After all, as a manager, you don't only get paid for what you do

—you get paid for what your people do.

Supervisors are your front line in preventing legal violations that

could bring hefty penalties if employees are not managed

properly. Both newly promoted supervisors and experienced

managers need a clear understanding of potential legal issues

that impact the workplace.

Effective performance appraisals motivate your top employees

to do even better and they tell underperformers exactly what is

expected and how to improve. Make sure your performance

appraisals increase productivity, resolve problems, and improve

work satisfaction—both for your employees and supervisors.

This award-winning employee discipline program gives

managers six steps of positive, progressive discipline which

begin with coaching and escalate to stronger measures only as

needed to solve the problem.

California’s Wage & Hour requirements are typically stricter

than Federal rules; they also are more complicated, since they

address a number of issues not covered by Federal law.

Most supervisors know some of what they need to know, but

few really know as much as they should. This program will

make your supervisors a better, more legally compliant manager.

Fear and uncertainty in the workplace hurt the morale of teams

and lead to pessimism, poor focus and subpar performance. Jon

Gordon's strategies for successfully uniting teams build on the

premise that communication is key.

Drawing on research, including in-depth case studies on

companies such as Apple and IKEA, Paul Leinwand explains

how companies can correct a flawed strategy and still create

value in the market.

David Kelley, founder and chair of IDEO, discusses human

centered “design thinking,” which requires building empathy for

the end-users of whatever product, service or environment you

are creating. But empathy alone is not enough. If you want to

innovate routinely, you must have a process.

With fascinating insights about the creative process at Pixar and

Disney, Ed Catmull reminds us that whatever conclusions we

have drawn, we need to hold them lightly. Though they may

have been right at one time, that doesn’t mean they are right

today.

When customers reject your price, it is often thought that the

price is too high. But according to Tom Nagle, this may not be

true. Price levels are only the visible "tip of the iceberg" of

pricing strategy. Nagle explains that in order to get customers to

pay for value, you have to do more than just set a valuebased

price.

Dr. Charles O'Reilly argues that the source of sustained

competitive advantage already exists within every organization.

O'Reilly's prescription for an overheated labor market: abandon

the obsession with hiring high-priced stars, instead motivating

ordinary people to build a great company and achieve

extraordinary results.

Steve Blank explains why the innovation process is so difficult

in larger organizations and shares tools and processes that

successful start-ups use to drive innovation.

Hiring decisions and performance evaluations are affected by

common biases, such as favoring tall or attractive candidates.

Professor Frank Flynn provides techniques for conducting

objective employee evaluations.

Professor Linda Hill explains that leaders at many high-profile

and innovative companies have built communities of people

who are both “willing and able to innovate.” They develop

willing teams by pulling people together with a shared purpose,

values, and rules of engagement.

New generations entering the job market have always caused

disruption for coworkers and created challenges for managers.

Alec Levenson’s research of over 40,000 employees, comparing

Millennials to Generation X, shows significant differences in

their needs for flexibility, team cohesion, and supervisor support

and appreciation.

Increase your power and influence with simple, guaranteed

methods you'll start using right away. In this dynamic and

bestelling presentation, Dr. Robert Cialdini provides fascinating

insights on how to be successful in your attempts to persuade all

manner of other people.

Practical advice on how to lead while staying true to your moral

compass. In this compelling presentation, Harry Kraemer

demonstrates that Values-based leadership is possible for anyone

to achieve, at any point in a career, by adhering to four guiding

principles of behavior.

Tackling the serious topic of stress in his famously entertaining

manner, Robert Sapolsky sets the stage on a Kenyan savannah,

with a hungry lion in hot pursuit of a terrified zebra. As he

explains, the zebra’s fight-or-flight response channels essential

energy to its survival effort by shutting down and even

damaging nonessential biological functions—in a temporary,

short-term response.